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Credit cards
Credit cards
Got questions regarding your credit card?
+3
49 articles in this collection
Written by
Rob,
Kamielle Lewinson,
Dan Odamo
and 3 others
I’m a Tandem Member and have been offered an APR of 6.9% from 2nd November 2020, what does this mean?
Written by
Kamielle Lewinson
Updated over a week ago
I received Card but no PIN
I got the card through the post but my PIN has not arrived, is it coming? When will it arrive?
Written by
Fraser Greig
Updated over a week ago
I'm about to fly abroad - do I need to warn you?
I'm taking a foreign trip and traveling abroad, do I need to tell Tandem in advance?
Written by
Benn Moore
Updated over a week ago
Paperless Statements
Can I view my credit card statements in-app? Can i stop receiving paper statements for my Tandem credit card and go paperless?
Written by
Fraser Greig
Updated over a week ago
Can I get my PIN by phone?
Is it possible to get my PIN over the phone rather than by post?
Written by
Fraser Greig
Updated over a week ago
Additional Cardholders
Can I put another extra card holder on my credit card account?
Written by
Dan Odamo
Updated over a week ago
Lost / missing / stolen card
I've lost or misplaced my card - or it has been stolen - and I want to cancel it and order another one
Written by
Fraser Greig
Updated over a week ago
Increase my credit limit
Can you review and increase my credit limit?
Written by
Benn Moore
Updated over a week ago
When will my Tandem card account be added to the app?
You've been accepted for a card, you've downloaded the app, but the credit card account is not in the app yet. When will it appear?
Written by
Fraser Greig
Updated over a week ago
Top FAQs
Fraud
I think I’ve been a victim of fraud, what do I need to do?
Written by
Kamielle Lewinson
Updated over a week ago
Using the Tandem Credit Card abroad?
Can I use my Tandem Credit Card abroad?
Written by
Kamielle Lewinson
Updated over a week ago
Activate card
How do I activate my card?
Written by
Kamielle Lewinson
Updated over a week ago
Can I pay off my credit card bill in advance?
How can I make a payment?
Written by
Kamielle Lewinson
Updated over a week ago
Applying for a card
ID Document Guidelines
Which documents might I have to send to Tandem?
Written by
Rob
Updated over a week ago
Time for card to arrive
How long until I get my card?
Written by
Kamielle Lewinson
Updated over a week ago
Different APR
Why have I got a higher APR than the headline rate Tandem offer?
Written by
Kamielle Lewinson
Updated over a week ago
About your card
Credit Cards Discontinuation FAQs
FAQs for Journey Card and Tandem Membership customers.
Written by
Benn Moore
Updated over a week ago
Manage your card
How can I manage my Tandem Credit Card?
Written by
Kamielle Lewinson
Updated over a week ago
Additional cardholders
Can I get additional cardholders on my account?
Written by
Kamielle Lewinson
Updated over a week ago
Online purchases
Are purchases online secure?
Written by
Kamielle Lewinson
Updated over a week ago
Cash withdrawals
Can I withdraw cash on my Tandem Credit Card?
Written by
Kamielle Lewinson
Updated over a week ago
Replacement card
How long does it take to receive a replacement card?
Written by
Kamielle Lewinson
Updated over a week ago
Using Chip & PIN abroad
I’m abroad, should I use Chip & PIN or swipe?
Written by
Kamielle Lewinson
Updated over a week ago
Purchasing foreign currency
Can I use the Tandem Credit Card to buy or transfer currency?
J
Written by
Josh
Updated over a week ago
Gambling transactions
Is there a charge if I use my Tandem Credit Card for gambling?
Written by
Kamielle Lewinson
Updated over a week ago
Crypto currencies
Can I use the Tandem Credit Card to buy crypto currencies?
J
Written by
Josh
Updated over a week ago
Does Tandem offer Google or Apple Pay?
Digital tokens
J
Written by
Josh
Updated over a week ago
How do I add my card to Google Pay?
Adding your card to your compatible Android Device
J
Written by
Josh
Updated over a week ago
Bills and payments
Bill process
How do I get my bill?
Written by
Kamielle Lewinson
Updated over a week ago
Bill date and amount
When is my payment due and how much will I owe?
Written by
Kamielle Lewinson
Updated over a week ago
Change due date
How do I make a change to my payment due date?
Written by
Kamielle Lewinson
Updated over a week ago
Missed payment
What happens if I miss my payment?
Written by
Kamielle Lewinson
Updated over a week ago
Balance updated
How up to date is my balance in the app?
Written by
Kamielle Lewinson
Updated over a week ago
Interest and charges
Charges and fees
Where can I find out about Tandem’s charges?
Written by
Kamielle Lewinson
Updated over a week ago
Interest
How is interest charged on my Tandem Credit Card?
Written by
Kamielle Lewinson
Updated over a week ago
Pay off balance
How is my balance paid off?
Written by
Kamielle Lewinson
Updated over a week ago
Pending transactions included in balance
Does my balance include pending transactions?
Written by
Kamielle Lewinson
Updated over a week ago
Foreign transactions changing amount
Why has my foreign transaction changed the amount after moving from ‘pending’ to ‘cleared’?
Written by
Kamielle Lewinson
Updated over a week ago
Pending / cleared transactions
When will my transaction go from ‘pending’ to ‘cleared’?
Written by
Kamielle Lewinson
Updated over a week ago
Credit limit
Credit limit intro
What is a credit limit?
Written by
Kamielle Lewinson
Updated over a week ago
Credit limit calculation
How do Tandem determine my credit limit?
Written by
Kamielle Lewinson
Updated over a week ago
Change credit limit
How can I change my credit limit?
Written by
Kamielle Lewinson
Updated over a week ago
Over credit limit
I received a notification or text saying I’m over my credit limit, what does this mean?
Written by
Kamielle Lewinson
Updated over a week ago
Business Hours
Why is my card blocked?
My card has stopped working unexpectedly and I've been declined for a transaction. What's happening?
Written by
Fraser Greig
Updated over a week ago
What do I do if I lose my device or it gets stolen?
Guidance for Google Pay
J
Written by
Josh
Updated over a week ago
What do I do if I lose my card or I’m a victim of fraud?
Guidance for Google Pay
J
Written by
Josh
Updated over a week ago
Close account
Closing an account?
Written by
Kamielle Lewinson
Updated over a week ago
Change name
I need to change my name. What do I need to do?
Written by
Kamielle Lewinson
Updated over a week ago
Set up Direct Debit
How do I set up a Direct Debit?
Written by
Kamielle Lewinson
Updated over a week ago