Tandem Membership FAQs

Our FAQs for Tandem Membership (previously cashback credit card)

Written by Benn Moore
Updated today

I received Card but no PIN

I got the card through the post but my PIN has not arrived, is it coming? When will it arrive?

Written by Daniel James
Updated over a week ago

Why is my card blocked?

My card has stopped working unexpectedly and I've been declined for a transaction. What's happening?

Written by Daniel James
Updated over a week ago

I'm about to fly abroad - do I need to warn you?

I'm taking a foreign trip and traveling abroad, do I need to tell Tandem in advance?

Written by Benn Moore
Updated over a week ago

Paperless Statements

Can I view my credit card statements in-app? Can i stop receiving paper statements for my Tandem credit card and go paperless?

Written by Daniel James
Updated over a week ago

Can I get my PIN by phone?

Is it possible to get my PIN over the phone rather than by post?

Written by Daniel James
Updated over a week ago

Welcome Email for Your Tandem Credit Card

A generic copy of the welcome email you receive when accepted for a Tandem Credit Card

R

Written by Ranjani Parthasarathy
Updated over a week ago

Additional Cardholders

Can I put another extra card holder on my credit card account?

Written by Stella
Updated over a week ago

Lost / missing / stolen card

I've lost or misplaced my card - or it has been stolen - and I want to cancel it and order another one

Written by Daniel James
Updated over a week ago

Increase my credit limit

Can you review and increase my credit limit?

Written by Benn Moore
Updated over a week ago

When will my Tandem card account be added to the app?

You've been accepted for a card, you've downloaded the app, but the credit card account is not in the app yet. When will it appear?

Written by Daniel James
Updated over a week ago

Fraud

I think I’ve been a victim of fraud, what do I need to do?

Written by Dylan Jones
Updated over a week ago

Activate card

How do I activate my card?

Written by Dylan Jones
Updated over a week ago

Using the Tandem Credit Card abroad?

Can I use my Tandem Credit Card abroad?

Written by Dylan Jones
Updated over a week ago

Can I pay off my credit card bill in advance?

How can I make a payment?

Written by Dylan Jones
Updated over a week ago

Apply for a card

How do I apply?

Written by Dylan Jones
Updated over a week ago

ID Document Guidelines

Which documents might I have to send to Tandem?

Written by Rob
Updated over a week ago

Credit card approval

Will I be approved for a card?

Written by Dylan Jones
Updated over a week ago

Time for card to arrive

How long until I get my card?

Written by Dylan Jones
Updated over a week ago

Declined application

What happens if I have been declined?

Written by Dylan Jones
Updated over a week ago

Different APR

Why have I got a higher APR than the headline rate Tandem offer?

Written by Dylan Jones
Updated over a week ago

Manage your card

How can I manage my Tandem Credit Card?

Written by Dylan Jones
Updated over a week ago

Online purchases

Are purchases online secure?

Written by Dylan Jones
Updated over a week ago

Cash withdrawals

Can I withdraw cash on my Tandem Credit Card?

Written by Dylan Jones
Updated over a week ago

Replacement card

How long does it take to receive a replacement card?

Written by Dylan Jones
Updated over a week ago

Using Chip & PIN abroad

I’m abroad, should I use Chip & PIN or swipe?

Written by Dylan Jones
Updated over a week ago

Purchasing foreign currency

Can I use the Tandem Credit Card to buy or transfer currency?

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Written by Josh
Updated over a week ago

Gambling transactions

Is there a charge if I use my Tandem Credit Card for gambling?

Written by Dylan Jones
Updated over a week ago

Crypto currencies

Can I use the Tandem Credit Card to buy crypto currencies?

J

Written by Josh
Updated over a week ago

Bill process

How do I get my bill?

Written by Dylan Jones
Updated over a week ago

Bill date and amount

When is my payment due and how much will I owe?

Written by Dylan Jones
Updated over a week ago

Change due date

How do I make a change to my payment due date?

Written by Dylan Jones
Updated over a week ago

Set up Direct Debit

How do I set up a Direct Debit?

Written by Dylan Jones
Updated over a week ago

Missed payment

What happens if I miss my payment?

Written by Dylan Jones
Updated over a week ago

Charges and fees

Where can I find out about Tandem’s charges?

Written by Dylan Jones
Updated over a week ago

Interest

How is interest charged on my Tandem Credit Card?

Written by Dylan Jones
Updated over a week ago

Pay off balance

How is my balance paid off?

Written by Dylan Jones
Updated over a week ago

Credit limit intro

What is a credit limit?

Written by Dylan Jones
Updated over a week ago

Credit limit calculation

How do Tandem determine my credit limit?

Written by Dylan Jones
Updated over a week ago

Change credit limit

How can I change my credit limit?

Written by Dylan Jones
Updated over a week ago

Over credit limit

I received a notification or text saying I’m over my credit limit, what does this mean?

Written by Dylan Jones
Updated over a week ago

Does Tandem offer Google or Apple Pay?

Digital tokens

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Written by Josh
Updated over a week ago

How do I add my card to Google Pay?

Adding your card to your compatible Android Device

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Written by Josh
Updated over a week ago

What do I do if I lose my device or it gets stolen?

Guidance for Google Pay

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Written by Josh
Updated over a week ago

What do I do if I lose my card or I’m a victim of fraud?

Guidance for Google Pay

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Written by Josh
Updated over a week ago

Close account

Closing an account?

Written by Dylan Jones
Updated over a week ago

Change name

I need to change my name. What do I need to do?

Written by Dylan Jones
Updated over a week ago

Balance updated

How up to date is my balance in the app?

Written by Dylan Jones
Updated over a week ago

Additional cardholders

Can I get additional cardholders on my account?

Written by Dylan Jones
Updated over a week ago

Pending / cleared transactions

When will my transaction go from ‘pending’ to ‘cleared’?

Written by Dylan Jones
Updated over a week ago

Pending transactions included in balance

Does my balance include pending transactions?

Written by Dylan Jones
Updated over a week ago

Foreign transactions changing amount

Why has my foreign transaction changed the amount after moving from ‘pending’ to ‘cleared’?

Written by Dylan Jones
Updated over a week ago