Credit cards

Got questions regarding your credit card?

Rob avatar Kamielle Lewinson avatar Dan Odamo avatar +3
50 articles in this collection
Written by Rob, Kamielle Lewinson, Dan Odamo and 3 others

I’m a Tandem Member and have been offered an APR of 6.9% from 2nd November 2020, what does this mean?

Kamielle Lewinson avatar
Written by Kamielle Lewinson
Updated over a week ago

Tandem Membership FAQs

Our FAQs for Tandem Membership (previously cashback credit card)
Benn Moore avatar
Written by Benn Moore
Updated over a week ago

I received Card but no PIN

I got the card through the post but my PIN has not arrived, is it coming? When will it arrive?
Fraser Greig avatar
Written by Fraser Greig
Updated over a week ago

I'm about to fly abroad - do I need to warn you?

I'm taking a foreign trip and traveling abroad, do I need to tell Tandem in advance?
Benn Moore avatar
Written by Benn Moore
Updated over a week ago

Paperless Statements

Can I view my credit card statements in-app? Can i stop receiving paper statements for my Tandem credit card and go paperless?
Fraser Greig avatar
Written by Fraser Greig
Updated over a week ago

Can I get my PIN by phone?

Is it possible to get my PIN over the phone rather than by post?
Fraser Greig avatar
Written by Fraser Greig
Updated over a week ago

Additional Cardholders

Can I put another extra card holder on my credit card account?
Dan Odamo avatar
Written by Dan Odamo
Updated over a week ago

Lost / missing / stolen card

I've lost or misplaced my card - or it has been stolen - and I want to cancel it and order another one
Fraser Greig avatar
Written by Fraser Greig
Updated over a week ago

Increase my credit limit

Can you review and increase my credit limit?
Benn Moore avatar
Written by Benn Moore
Updated over a week ago

When will my Tandem card account be added to the app?

You've been accepted for a card, you've downloaded the app, but the credit card account is not in the app yet. When will it appear?
Fraser Greig avatar
Written by Fraser Greig
Updated over a week ago