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The app
The app
Got questions about the Tandem app?
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+1
43 articles in this collection
Written by
Kamielle Lewinson,
David Thorpe,
Laurie Jane
and 1 other
How do I pay into my Tandem Account?
Help on how to make a payment into your Tandem Account
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Written by
David Thorpe
Updated over a week ago
The basics
App pricing
Do I need to pay for the Tandem app?
Written by
Kamielle Lewinson
Updated over a week ago
Available devices
Will your app work on my phone?
Written by
Kamielle Lewinson
Updated over a week ago
iPad / Tablet
Can I run the app on an iPad or Tablet?
Written by
Kamielle Lewinson
Updated over a week ago
Contact us
Can I get in touch with you?
Written by
Kamielle Lewinson
Updated over a week ago
Servicing through Chat
Can you service my account through chat?
Written by
Kamielle Lewinson
Updated over a week ago
Monthly view of credit card transactions in app?
Is it possible to get a monthly view of my transactions for expenses purposes?
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Written by
Colin Gamble
Updated over a week ago
Push notifications
Should I be getting push notifications?
Written by
Kamielle Lewinson
Updated over a week ago
Connect a bank
Why do I need to reconnect my account?
I'm being asked to reconnect a previously connected account
Written by
Laurie Jane
Updated over a week ago
Why is my bank no longer supported?
Unable to connect my bank to aggregate my account details
Written by
Laurie Jane
Updated over a week ago
Who is TrueLayer?
Why does it say TrueLayer when I connect my account?
Written by
Laurie Jane
Updated over a week ago
What happens to my Autosavings if I don't reconnect my bank?
Do I need to reconnect my account for my Autosavings to work?
Written by
Laurie Jane
Updated over a week ago
Channel Island / Isle of Man (ciiom)
Why am I unable to connect my Channel Island / Isle of Man (ciiom) bank in the Tandem App?
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Written by
Colin Gamble
Updated over a week ago
Aggregation intro
What does "Connect a bank" mean?
Written by
Kamielle Lewinson
Updated over a week ago
Available banks to connect
Why can't I find my bank in the list of available institutions that I can connect?
Written by
Kamielle Lewinson
Updated over a week ago
Multiple banks
Can I connect as many banks as I want?
Written by
Kamielle Lewinson
Updated over a week ago
Connect to newer banks
Can I connect my Monzo, Starling, Revolut or Atom accounts?
Written by
Kamielle Lewinson
Updated over a week ago
Connect a bank details
What information do I need to connect a bank?
Written by
Kamielle Lewinson
Updated over a week ago
Missing some of my bank accounts after connecting
I've connected a bank. Why I can't see all my accounts?
Written by
Kamielle Lewinson
Updated over a week ago
Payments from connected banks
Can I make payments from my connected bank accounts?
Written by
Kamielle Lewinson
Updated over a week ago
Connecting individual bank accounts
Can I connect individual bank accounts?
Written by
Kamielle Lewinson
Updated over a week ago
Remove a bank
Can I remove a particular bank from the Tandem app?
Written by
Kamielle Lewinson
Updated over a week ago
Locked out of internet banking
Could using the Tandem app get me locked out of my accounts with my other banks?
Written by
Kamielle Lewinson
Updated over a week ago
Change banking login details
What do I do if I change my banking login details?
Written by
Kamielle Lewinson
Updated over a week ago
Refreshing my data
How often are my balances and transactions updated?
Written by
Kamielle Lewinson
Updated over a week ago
Missing transactions
What should I do if I can't see a recent transaction from one of my banks?
Written by
Kamielle Lewinson
Updated over a week ago
Missing highlights
Where have my highlights gone?
Written by
Kamielle Lewinson
Updated over a week ago
Refresh errors
I keep getting errors when the app tries to update my balances and transactions. What should I do?
Written by
Kamielle Lewinson
Updated over a week ago
Credential Guidance - Santander (UK)
Here are some tips on how to connect your bank in the Tandem app
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Written by
Colin Gamble
Updated over a week ago
Credential Guidance - HSBC (UK)
Here are some tips on how to connect your bank in the Tandem app
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Written by
Colin Gamble
Updated over a week ago
Credential Guidance - Nationwide (UK)
Here are some tips on how to connect your bank in the Tandem app
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Written by
Colin Gamble
Updated over a week ago
Credential Guidance - Lloyds (UK)
Here are some tips on how to connect your bank in the Tandem app
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Written by
Colin Gamble
Updated over a week ago
Credential Guidance - Halifax (UK)
Here are some tips on how to connect your bank in the Tandem app
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Written by
Colin Gamble
Updated over a week ago
Credential Guidance - Barclays (UK)
Here are some tips on how to connect your bank in the Tandem app
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Written by
Colin Gamble
Updated over a week ago
Credential Guidance - First Direct
Here are some tips on how to connect your bank in the Tandem app
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Written by
Colin Gamble
Updated over a week ago
Credential Guidance - Natwest (UK)
Here are some tips on how to connect your bank in the Tandem app
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Written by
Colin Gamble
Updated over a week ago
Credential Guidance - RBS (UK)
Here are some tips on how to connect your bank in the Tandem app
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Written by
Colin Gamble
Updated over a week ago
Security
Reason for internet banking credentials
Why do you need my banking login details?
Written by
Kamielle Lewinson
Updated over a week ago
Banking details security
How do you keep my bank details safe?
Written by
Kamielle Lewinson
Updated over a week ago
Sharing internet banking details
My bank says that I shouldn't share my internet banking login details with anyone. What does this mean for me?
Written by
Kamielle Lewinson
Updated over a week ago
Lost / stolen phone
My phone has been lost or stolen. What next?
Written by
Kamielle Lewinson
Updated over a week ago
Spending money
Where has the Spending Money feature gone?
I no longer see Spending Money in the app
Written by
Kamielle Lewinson
Updated over a week ago
Highlights
Where have Highlights in the app gone?
I no longer see Highlights when I use the app.
Written by
Kamielle Lewinson
Updated over a week ago