App pricing

Do I need to pay for the Tandem app?

Written by Kamielle Lewinson
Updated over a week ago

Available devices

Will your app work on my phone?

Written by Kamielle Lewinson
Updated over a week ago

iPad / Tablet

Can I run the app on an iPad or Tablet?

Written by Kamielle Lewinson
Updated over a week ago

Contact us

Can I get in touch with you?

Written by Kamielle Lewinson
Updated over a week ago

Servicing through Chat

Can you service my account through chat?

Written by Kamielle Lewinson
Updated over a week ago

Push notifications

Should I be getting push notifications?

Written by Kamielle Lewinson
Updated over a week ago

Why do I need to reconnect my account?

I'm being asked to reconnect a previously connected account

Written by Laurie Jane
Updated over a week ago

Why is my bank no longer supported?

Unable to connect my bank to aggregate my account details

Written by Laurie Jane
Updated over a week ago

Who is TrueLayer?

Why does it say TrueLayer when I connect my account?

Written by Laurie Jane
Updated over a week ago

What happens to my Autosavings if I don't reconnect my bank?

Do I need to reconnect my account for my Autosavings to work?

Written by Laurie Jane
Updated over a week ago

Channel Island / Isle of Man (ciiom)

Why am I unable to connect my Channel Island / Isle of Man (ciiom) bank in the Tandem App?

Written by Christopher
Updated over a week ago

Aggregation intro

What does "Connect a bank" mean?

Written by Kamielle Lewinson
Updated over a week ago

Not able to press Done in Round Ups screen (iOS)

Connected my account for Round Ups but now I can't press the Done button

Written by Laurie Jane
Updated over a week ago

Available banks to connect

Why can't I find my bank in the list of available institutions that I can connect?

Written by Kamielle Lewinson
Updated over a week ago

Multiple banks

Can I connect as many banks as I want?

Written by Kamielle Lewinson
Updated over a week ago

Connect to newer banks

Can I connect my Monzo, Starling, Revolut or Atom accounts?

Written by Kamielle Lewinson
Updated over a week ago

Connect a bank details

What information do I need to connect a bank?

Written by Kamielle Lewinson
Updated over a week ago

Missing some of my bank accounts after connecting

I've connected a bank. Why I can't see all my accounts?

Written by Kamielle Lewinson
Updated over a week ago

Payments from connect banks

Can I make payments from my connected bank accounts?

Written by Kamielle Lewinson
Updated over a week ago

Connecting individual bank accounts

Can I connect individual bank accounts?

Written by Kamielle Lewinson
Updated over a week ago

Remove a bank

Can I remove a particular bank from the Tandem app?

Written by Kamielle Lewinson
Updated over a week ago

Locked out of internet banking

Could using the Tandem app get me locked out of my accounts with my other banks?

Written by Kamielle Lewinson
Updated over a week ago

Change banking login details

What do I do if I change my banking login details?

Written by Kamielle Lewinson
Updated over a week ago

Refreshing my data

How often are my balances and transactions updated?

Written by Kamielle Lewinson
Updated over a week ago

Missing transactions

What should I do if I can't see a recent transaction from one of my banks?

Written by Kamielle Lewinson
Updated over a week ago

Missing highlights

Why do my highlights sometimes disappear or appear?

Written by Kamielle Lewinson
Updated over a week ago

Refresh errors

I keep getting errors when the app tries to update my balances and transactions. What should I do?

Written by Kamielle Lewinson
Updated over a week ago

Credential Guidance - Santander (UK)

Here are some tips on how to connect your bank in the Tandem app

Written by Christopher
Updated over a week ago

Credential Guidance - HSBC (UK)

Here are some tips on how to connect your bank in the Tandem app

Written by Christopher
Updated over a week ago

Credential Guidance - Nationwide (UK)

Here are some tips on how to connect your bank in the Tandem app

Written by Christopher
Updated over a week ago

Credential Guidance - Lloyds (UK)

Here are some tips on how to connect your bank in the Tandem app

Written by Christopher
Updated over a week ago

Credential Guidance - Halifax (UK)

Here are some tips on how to connect your bank in the Tandem app

Written by Christopher
Updated over a week ago

Credential Guidance - Barclays (UK)

Here are some tips on how to connect your bank in the Tandem app

Written by Christopher
Updated over a week ago

Credential Guidance - First Direct

Here are some tips on how to connect your bank in the Tandem app

Written by Christopher
Updated over a week ago

Credential Guidance - Natwest (UK)

Here are some tips on how to connect your bank in the Tandem app

Written by Christopher
Updated over a week ago

Credential Guidance - RBS (UK)

Here are some tips on how to connect your bank in the Tandem app

Written by Christopher
Updated over a week ago

Spending money calculation

What is Spending Money?

Written by Kamielle Lewinson
Updated over a week ago

Spending money accuracy

How accurate is Spending Money?

Written by Kamielle Lewinson
Updated over a week ago

Bill calculation

How do you estimate my bills?

Written by Kamielle Lewinson
Updated over a week ago

Reset spending money

Can I reset Spending Money or set it up for a different account?

Written by Kamielle Lewinson
Updated over a week ago

Weekly pay

I get paid weekly, can I still use the spending money feature?

Written by Kamielle Lewinson
Updated over a week ago

Cannot find payday

The app isn't finding my payday, how come?

Written by Kamielle Lewinson
Updated over a week ago

Cannot find bills

The app isn't finding my bills, how come?

Written by Kamielle Lewinson
Updated over a week ago

Intro to highlights

What are highlights?

Written by Kamielle Lewinson
Updated over a week ago

Energy switching highlight

Why have you suggested that I switch a service supplier? E.g., energy switching

Written by Kamielle Lewinson
Updated over a week ago

Intro to switching

Why should I switch?

Written by Kamielle Lewinson
Updated over a week ago

Information required

What information do I need?

Written by Kamielle Lewinson
Updated over a week ago

Time to switch

How long will it take?

Written by Kamielle Lewinson
Updated over a week ago

Loss of energy service

Could I lose service by switching?

Written by Kamielle Lewinson
Updated over a week ago

Unsatisfied with switch

What if I'm not happy?

Written by Kamielle Lewinson
Updated over a week ago

Monthly view of credit card transactions in app?

Is it possible to get a monthly view of my transactions for expenses purposes?

Written by Daniel James
Updated over a week ago

What next?

I have switched energy supplier using the Tandem app, now what?

Written by Kamielle Lewinson
Updated over a week ago

Reason for internet banking credentials

Why do you need my banking login details?

Written by Kamielle Lewinson
Updated over a week ago

Banking details security

How do you keep my bank details safe?

Written by Kamielle Lewinson
Updated over a week ago

Sharing internet banking details

My bank says that I shouldn't share my internet banking login details with anyone. What does this mean for me?

Written by Kamielle Lewinson
Updated over a week ago

Lost / stolen phone

My phone has been lost or stolen. What next?

Written by Kamielle Lewinson
Updated over a week ago