The app

Got questions about the Tandem app?

Kamielle Lewinson avatar Fraser Greig avatar Laurie Jane avatar
42 articles in this collection
Written by Kamielle Lewinson, Fraser Greig, and Laurie Jane
Connect a bank

Why do I need to reconnect my account?

I'm being asked to reconnect a previously connected account
Laurie Jane avatar
Written by Laurie Jane
Updated over a week ago

Why is my bank no longer supported?

Unable to connect my bank to aggregate my account details
Laurie Jane avatar
Written by Laurie Jane
Updated over a week ago

Who is TrueLayer?

Why does it say TrueLayer when I connect my account?
Laurie Jane avatar
Written by Laurie Jane
Updated over a week ago

What happens to my Autosavings if I don't reconnect my bank?

Do I need to reconnect my account for my Autosavings to work?
Laurie Jane avatar
Written by Laurie Jane
Updated over a week ago

Channel Island / Isle of Man (ciiom)

Why am I unable to connect my Channel Island / Isle of Man (ciiom) bank in the Tandem App?
Fraser Greig avatar
Written by Fraser Greig
Updated over a week ago

Aggregation intro

What does "Connect a bank" mean?
Kamielle Lewinson avatar
Written by Kamielle Lewinson
Updated over a week ago

Available banks to connect

Why can't I find my bank in the list of available institutions that I can connect?
Kamielle Lewinson avatar
Written by Kamielle Lewinson
Updated over a week ago

Multiple banks

Can I connect as many banks as I want?
Kamielle Lewinson avatar
Written by Kamielle Lewinson
Updated over a week ago

Connect to newer banks

Can I connect my Monzo, Starling, Revolut or Atom accounts?
Kamielle Lewinson avatar
Written by Kamielle Lewinson
Updated over a week ago

Connect a bank details

What information do I need to connect a bank?
Kamielle Lewinson avatar
Written by Kamielle Lewinson
Updated over a week ago

Missing some of my bank accounts after connecting

I've connected a bank. Why I can't see all my accounts?
Kamielle Lewinson avatar
Written by Kamielle Lewinson
Updated over a week ago

Payments from connected banks

Can I make payments from my connected bank accounts?
Kamielle Lewinson avatar
Written by Kamielle Lewinson
Updated over a week ago

Connecting individual bank accounts

Can I connect individual bank accounts?
Kamielle Lewinson avatar
Written by Kamielle Lewinson
Updated over a week ago

Remove a bank

Can I remove a particular bank from the Tandem app?
Kamielle Lewinson avatar
Written by Kamielle Lewinson
Updated over a week ago

Locked out of internet banking

Could using the Tandem app get me locked out of my accounts with my other banks?
Kamielle Lewinson avatar
Written by Kamielle Lewinson
Updated over a week ago

Change banking login details

What do I do if I change my banking login details?
Kamielle Lewinson avatar
Written by Kamielle Lewinson
Updated over a week ago

Refreshing my data

How often are my balances and transactions updated?
Kamielle Lewinson avatar
Written by Kamielle Lewinson
Updated over a week ago

Missing transactions

What should I do if I can't see a recent transaction from one of my banks?
Kamielle Lewinson avatar
Written by Kamielle Lewinson
Updated over a week ago

Missing highlights

Where have my highlights gone?
Kamielle Lewinson avatar
Written by Kamielle Lewinson
Updated over a week ago

Refresh errors

I keep getting errors when the app tries to update my balances and transactions. What should I do?
Kamielle Lewinson avatar
Written by Kamielle Lewinson
Updated over a week ago

Credential Guidance - Santander (UK)

Here are some tips on how to connect your bank in the Tandem app
Fraser Greig avatar
Written by Fraser Greig
Updated over a week ago

Credential Guidance - HSBC (UK)

Here are some tips on how to connect your bank in the Tandem app
Fraser Greig avatar
Written by Fraser Greig
Updated over a week ago

Credential Guidance - Nationwide (UK)

Here are some tips on how to connect your bank in the Tandem app
Fraser Greig avatar
Written by Fraser Greig
Updated over a week ago

Credential Guidance - Lloyds (UK)

Here are some tips on how to connect your bank in the Tandem app
Fraser Greig avatar
Written by Fraser Greig
Updated over a week ago

Credential Guidance - Halifax (UK)

Here are some tips on how to connect your bank in the Tandem app
Fraser Greig avatar
Written by Fraser Greig
Updated over a week ago

Credential Guidance - Barclays (UK)

Here are some tips on how to connect your bank in the Tandem app
Fraser Greig avatar
Written by Fraser Greig
Updated over a week ago

Credential Guidance - First Direct

Here are some tips on how to connect your bank in the Tandem app
Fraser Greig avatar
Written by Fraser Greig
Updated over a week ago

Credential Guidance - Natwest (UK)

Here are some tips on how to connect your bank in the Tandem app
Fraser Greig avatar
Written by Fraser Greig
Updated over a week ago

Credential Guidance - RBS (UK)

Here are some tips on how to connect your bank in the Tandem app
Fraser Greig avatar
Written by Fraser Greig
Updated over a week ago