Welcome to Tandem. We're glad to have you on board. You should have your card and PIN within seven days of your application being accepted. If you don't have your card and PIN within 14 days, please give us a call on 0203 370 0970. We're available Monday to Friday, from 8am to 8pm.
We've also put together a (hopefully comprehensive) FAQ for you here.
Activating your card
Once you've got your card, you'll need to activate it.
The easiest way to do this is in your Tandem App. You can also call us on 0203 370 0970 and select option 1 or do this over in-app chat.
Don't forget to sign the back of your new card too.
Your card in the Tandem App
Currently you can check your balance, transactions, and remaining credit in the Tandem App in real-time. So download the app now if you haven't already.
And those are just the features we've got so far. There's so much more to come. Any questions in the meantime, call us on 0203 370 0970.
Get an Amazon.co.uk Gift Card for you and a friend for helping us grow
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Tell us how we're doing
We'd love you to report back on your experience. Everything from potential problems to a perfect experience. That way we can work to make it better.
We host weekly user testing sessions to get feedback. If you'd like to come along to one, please let us know here.
You can also use the feedback tab of our app.
If you didn't expect to receive this email, please call us on 0203 370 0970.
Enjoy the rest of your day,