Give us a call on 0203 370 0970, select option 2, and we’ll sort it out 8am-8pm Monday to Friday, except bank holidays. We’ll need to ask you some questions to confirm your identity, which is why we need you to call us. 

Here's an image that gives you a sense of the busiest times for us in customer service, so that you can avoid them if you have the choice. Monday lunch time is always very busy (dark blue), whereas Thursday and Friday afternoon are usually the quickest for getting through.

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