We’ll always give it our best shot to sort out any complaints with as much speed as we possibly can and we’d hate to think you’re not happy with us.

But if, after all our efforts, you still aren’t satisfied or it’s been more than eight weeks since you got in touch, you have the right to take things further and get in touch with the Financial Ombudsman Service. This is the UK’s official expert at sorting out banking problems.

For more details click here

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