Sorry to hear that! Security is very important to us. First thing to know is that no-one will be able to gain access to your bank login details from your phone. However, you can call us to lock your account, preventing anyone from accessing the app. Our number is 0203 370 0970, select option 2. We’re open Monday to Friday between 8am and 8pm, except bank holidays.
Lost / stolen phone
My phone has been lost or stolen. What next?

Written by Kamielle Lewinson
Updated over a week ago
Updated over a week ago